SHIPPING AND HANDLING
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third party courier. When you purchase a product from the Rock Bodyz®, any shipping times shown on the Sites are estimates only. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export. All Products purchased from us are made pursuant to a shipment contract. This means that title to and the risk of loss of such Products passes to you upon our delivery of the Product to the third party courier.
We strongly believe in our products and want you to be fully satisfied with the purchases you make from us. This is the reason for the SHREDZ Supplements Customer Service Guarantee.
Rock Bodyz can accept returns of products or services purchased directly from Rock Bodyz (online or over the phone) and in accordance with the restrictions below. Although we strive to minimize process times, refunds may take over one week to process once we receive all required information and/or product(s).
For all product returns, the original packing slip is required to be considered for reimbursement. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
POLICY RESTRICTIONS (Applicable to all returns)
To be considered for a refund, the return must be requested within 14 days of delivery. Once the return is approved and you receive a return label (for domestic orders), the item must be shipped within 7 days of receipt of this return label. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
All returned item(s) must be received within 30 days of the delivery date of the item(s) to be considered for a refund, exchange, or store credit. Any unqualified return, such as orders received after 30 days of original delivery, will not be credited due to destruction or expiration considerations.
Shipping costs are non-refundable.
eBook & Custom Meal Plan/Workout Plan purchases are non-refundable.
Apparel purchased directly from Rock Bodyz may be exchanged or returned for Rock Bodyz store credit only if the apparel item(s) is/are unworn, unwashed, and if all original tags and labels are attached to the item(s).
Dietary Supplement refund requests will only be considered if the respective dietary supplement is unused, unopened, and in the original packaging.
All apparel items are non-refundable. Returned apparel will only qualify for an exchange or Rock Bodyz store credit. All returned apparel items must be unworn, unwashed, and in the original packaging to be considered for an exchange/store credit.
Other Items - All other items must be unopened and unused to be considered for a refund.
A restocking fee will be charged for all returned items; this will be deducted from the total refund/store credit being issued:
- $10.00 restocking fee for returned supplements
- $6.00 restocking fee for returned apparel